Reporting to the Corporate Services Manager, the successful candidate will be based in Centurion, Gauteng. As an IT Support Technician, the successful candidate will be expected to provide office support with all IT administration functions including Microsoft 365, VoIP phones, printers, firewalls, networking equipment and servers.
Network, hardware & software monitoring, and support for both local and remote sites.
Desktop support on the company’s internal IT systems
Create Microsoft 365 user emails and assist with password reset and training on email-related security
Manage Information Security system/processes i.e. anti-virus and other forms of end-point protection and policies
Perform content updates and staff support on SharePoint
Setup new laptops on Windows 10 and 11 Enterprise and install the necessary software
Install and troubleshoot desktops and server hardware and operating systems
Manage LAN devices including switches and firewalls
Install and troubleshoot printers and escalate to printer maintenance service providers where necessary
Setup new and manage VoIP telephone devices and PBX systems
Create content and server backups
Ensure that all assigned calls are resolved timeously
Engage with external service providers for VoIP phones, printers, Microsoft, websites, and others
Provide support to the procurement team when sourcing IT-related services and products
Maintain the IT asset register for the company
Relevant IT Qualifications such as A+, N+, Diploma in IT/Computer Systems or similar
Experience and skills
5+ years of IT and Desktop support experience
Knowledge and experience of Endpoint Security solutions.
Knowledge and experience of Microsoft Operating System Environments.
Knowledge and experience in Microsoft 365 applications (Teams, SharePoint and others)
Knowledge and experience in printer and VoIP devices fault finding
Knowledge and experience of basic networking technologies i.e. LAN, WIFI
Understanding access control and CCTV systems will be an added advantage
Employment terms and salary
Market-related salary will be offered to the successful candidate
This is a 3-year renewable employment contract