IT Support Technician

Reporting to the Corporate Services Manager, the successful candidate will be based in Centurion, Gauteng. As an IT Support Technician, the successful candidate will be expected to provide office support with all IT administration functions including Microsoft 365, VoIP phones, printers, firewalls, networking equipment and servers.

Responsibilities

Network, hardware & software monitoring, and support for both local and remote sites.

Desktop support on the company’s internal IT systems

Create Microsoft 365 user emails and assist with password reset and training on email-related security

Manage Information Security system/processes i.e. anti-virus and other forms of end-point protection and policies

Perform content updates and staff support on SharePoint

Setup new laptops on Windows 10 and 11 Enterprise and install the necessary software

Install and troubleshoot desktops and server hardware and operating systems

Manage LAN devices including switches and firewalls

Install and troubleshoot printers and escalate to printer maintenance service providers where necessary

Setup new and manage VoIP telephone devices and PBX systems

Create content and server backups

Ensure that all assigned calls are resolved timeously

Engage with external service providers for VoIP phones, printers, Microsoft, websites, and others

Provide support to the procurement team when sourcing IT-related services and products

Maintain the IT asset register for the company

Qualifications

Relevant IT Qualifications such as A+, N+, Diploma in IT/Computer Systems or similar

Matric Certificate

Experience and skills

5+ years of IT and Desktop support experience

Driver’s license

Knowledge and experience of Endpoint Security solutions.

Knowledge and experience of Microsoft Operating System Environments.

Knowledge and experience in Microsoft 365 applications (Teams, SharePoint and others)

Knowledge and experience in printer and VoIP devices fault finding

Knowledge and experience of basic networking technologies i.e. LAN, WIFI

Understanding access control and CCTV systems will be an added advantage

Employment terms and salary

Market-related salary will be offered to the successful candidate

This is a 3-year renewable employment contract

Job Type: Contract
Job Location: Centurion
Salary: Market related
Job Level: Experienced

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